What documents are required to complete the customs clearance process?
To complete customs clearance, we need the bill of lading, commercial invoice, packing statement, as well as additional documents depending on the type of goods such as the certificate of origin or the necessary permits from the competent authorities.
How long does the customs clearance process take?
Clearance time varies depending on the type of goods and the port, but it usually takes one to three business days after receipt of complete documents.
Do you offer door-to-door shipping?
Yes, we provide Door to Door shipping service for all types of shipping: Sea, Air, and Land, with full follow-up from the source to the final destination.
What types of international shipping does the company offer?
We provide sea freight services (full or partial containers), air freight for urgent goods, and land freight for Gulf countries and neighboring countries.
Are there options for short- and long-term storage?
We offer flexible storage solutions to suit customers’ needs, whether for short or long periods of time, with the highest safety and security standards in mind.
How is the cost of storage calculated?
The cost of storage depends on several factors, such as the size or weight of the goods, the type of storage (standard or customized), and the duration of the warehouse.
Can I only rent part of the warehouse?
Yes, we allow renting specific spaces within our warehouses depending on the customer’s needs, whether it’s shelving, specific areas, or an entire dedicated space.
What is the range of local transportation services available?
We cover all regions and cities of the Kingdom and provide flexible transportation options that include regular, express, and scheduled transportation on demand.
Can shipments be tracked during transportation?
Yes, we offer a tracking system that allows you to follow your shipment at all stages of transportation and provides you with regular updates until it arrives.
How do I request a quote for a specific service?
You can easily request a quote via the contact form on our website, or by contacting us directly via phone or email.
Do you have a question or concern?
You can contact us and we will get back to you as soon as possible